Please read the following carefully before submitting a refund request. Refund requests must be clear, acceptable, and adhere to the terms outlined below. To initiate a refund, create a ticket in the support section.

1. Trial Period

We encourage all potential customers to request a trial account before making a purchase. The trial account allows you to test our services. If you are not satisfied during this period, do not proceed with purchasing a long-term subscription.

2. Internet Speed Requirements

Our services require a stable and fast internet connection to function correctly. Refund requests due to slow or insufficient internet speeds will not be accepted. Please ensure your connection meets the necessary requirements before subscribing.

3. Setup Assistance

Our dedicated support team is available 24/7 to assist you with setup and troubleshooting. Refunds will not be issued if you are unable to configure the IPTV Drive service on your devices. Comprehensive tutorials and guides are available to help you with the setup process.

4. Payment Errors

If you mistakenly select the wrong subscription plan and complete the payment, submit a ticket in the support section with the subject “Payment Error.” For example, if you intended to purchase a 3-month subscription but paid for a 12-month subscription, our team will review your case and process the appropriate refund or adjustment.

5. Refund Eligibility Window

Refund requests must be submitted within 7 days of purchase. Requests made after your account has been active for more than 7 days will not be considered.

6. Non-Refundable Situations

• Failure to test the service using a trial account before purchasing.

• Issues caused by inadequate internet speed or connectivity.

• Incorrect setup due to lack of adherence to provided tutorials or guides.

If you meet the criteria above, please create a ticket in the support section. Our team will review your request promptly and provide a resolution. Thank you for choosing IPTV Drive.